Complaint/Grievance Procedure

Olympic Sports & Spine (OSS) prohibits retaliation against any patient, companion, employee, or visitor because they opposed or complained about discrimination in good faith, filed a grievance, or participated in a discrimination charge or other proceeding under federal, state, or local anti-discrimination law.

• Complaints may be submitted at any time, though the earlier you submit a complaint, the earlier OSS can address your concerns.
• You may file a complaint through one or multiple of the following means:
  Email: compliance@osstherapy.com
  Phone: 253-581-5200
  Webform: www.osstherapy.com/contact
  Mail: OSS Compliance Officer, 6050 Tacoma Mall Blvd, Suite 300, Tacoma, WA 98409

• The OSS compliance team will conduct a thorough investigation or each complaint received. The compliance office will issue a written response within thirty (30) days after receipt of the complaint. If additional investigation time is required to complete a thorough investigation, notification will be made of this need in a written response no later than 30 days after receipt of the complaint.
• The person filing the complaint may appeal the decision. Appeals should be made in writing and a written decision in response to the appear will be provided within thirty (30) days.
• The availability and use of this procedure does not prevent a person from filing a complaint of discrimination with the U.S. Department of Health and Human Services or Office of Civil Rights.
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  U.S. Department of Health and Human Services
  200 Independence Avenue SW
  Room 509F, HHH Building
  Washington, D.C. 202011-800-368-1019, 800-537-7697 (TDD)
  ORCComplaint@hhs.gov
  
  Or with the U.S. Department of Justice, Civil Rights Division through the Complaint Portal, available at https://www.ada.gov/file-a-complaint or by mail:
  
  U.S. Department of Justice
  Civil Right Division
  950 Pennsylvania Ave NW
  Washington DC, 20530
  1-800-514-0301 (Voice) or 1-833-610-1264 (TTY)
  
  

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