Getting Ready for Therapy
Patients who have an e-mail address will receive a link to Olympic Sports & Spine’s portal or “Patient Dashboard”. This is sent after your first appointment is scheduled. Using this portal, patients can complete their paperwork online at their convenience prior to the first appointment. This will save time on the day of your first visit.
Patients who do not complete the paperwork online may do so when they arrive at the clinic. Patients should arrive 15-20 minutes before the first appointment to allow ample time for this to be completed.
Sign Up for Bill Pay... Fast, Easy, and Secure
Olympic Sports& Spine (OSS) requires that all patients set up a payment plan at the first visit. (Not applicable to those patients with Worker's Compensation or Medicaid.)
Because we confirm your benefits with your insurance company before your first visit, you will be informed of any out of pocket costs before you begin therapy. This is the perfect time to set up a payment arrangement.
OSS uses a secure bill pay system, just like that used by banks and utility companies. All you need to do is decide if you prefer to use a credit card or your checking account for future payments. Think about this before your first visit and bring your credit card or your checking account number with you.
OSS offers a remarkably flexible payment program. For most companies, payment is due in full within 30 days. At OSS, all patients get to choose from multiple payment plan options. The options permit patients to:
- Divide the total amount due into multiple, smaller monthly payments
- Choose how much to pay each month
- Choose what day of each month to charge your account.
You will be able to select a payment plan option that best fits your budget. Our goal is to help you manage your health care costs.
A Patient Service Representative will explain the payment plan options when you arrive.
When You Arrive
When you arrive for your first visit we will ask for the following information:
- A physician referral or prescription (If not already sent to OSS by the referring provider)
- Insurance card
- Driver's license
- Imaging reports, if applicable (X-rays, MRI, etc.)
- Patient registration paperwork (completed online) or if completed in advance
- Co-Pay payment (as applicable)
If any of your information changes during the course of therapy, please inform your therapist or our front office so we may continue to provide excellent service and accurate billing.
At your first visit, your therapist will ask you questions about your medical history and current condition. A complete physical examination, including musculoskeletal and neurological tests and measures, will be performed and the initial findings will be discussed with you. Based on the findings, your therapist will make a customized treatment program for you.