Patients

At Olympic Sports & Spine, we are here to help.

You will find highly skilled and compassionate therapists ready to help you get well and an administrative team ready to help you with scheduling, insurance questions and communication with your doctor.

Getting started is easy. To schedule an appointment, please contact one of our locations. For your convenience, you can download our Patient Registration Packet.

One-On-One

At many therapy practices, care is delegated to aides and techs so that therapists can oversee the rehab of multiple patients simultaneously. We think patients and their referring providers should expect better.

Therapists possess highly specialized skills and knowledge (Did you know that physical therapists complete seven years of higher education?)  But the benefit of this expertise is diluted when the therapist doesn’t provide the care. Indeed, the use of aides and techs requires that therapists in these practices design and delegate treatment programs that aides are capable of delivering. Simply, that means that rehab care is limited; it can only be as “expert” as the aide.

At OSS, we don't overlap appointments. Appointments are scheduled for one patient at a time. In our one-on-one model, every patient is seen by a licensed rehab professional for the full duration of every visit.

It’s obvious to us; patients get better when they receive the undivided attention of the best qualified providers.

Getting Ready for Therapy

Initial Paperwork

Patients who have an e-mail address will receive a link to Olympic Sports & Spine’s portal or “Patient Dashboard”. This is sent after your first appointment is scheduled. Using this portal, patients can complete their paperwork online at their convenience prior to the first appointment.  This will save time on the day of your first visit.

Patients who do not complete the paperwork online may do so when they arrive at the clinic.  Patients should arrive 15-20 minutes before the first appointment to allow ample time for this to be completed.

Sign Up for Bill Pay... Fast, Easy, and Secure

Olympic Sports& Spine (OSS) requires that all patients set up a payment plan at the first visit. (Not applicable to those patients with Worker's Compensation or Medicaid.)

Because we confirm your benefits with your insurance company before your first visit, you will be informed of any out of pocket costs before you begin therapy. This is the perfect time to set up a payment arrangement.

OSS uses a secure bill pay system, just like that used by banks and utility companies.  All you need to do is decide if you prefer to use a credit card or your checking account for future payments.  Think about this before your first visit and bring your credit card or your checking account number with you.

OSS offers a remarkably flexible payment program. For most companies, payment is due in full within 30 days.  At OSS, all patients get to choose from multiple payment plan options. The options permit patients to:

  • Divide the total amount due into multiple, smaller monthly payments
  • Choose how much to pay each month
  • Choose what day of each month to charge your account.

You will be able to select a payment plan option that best fits your budget.  Our goal is to help you manage your health care costs.

A Patient Service Representative will explain the payment plan options when you arrive.

When You Arrive

When you arrive for your first visit we will ask for the following information:

  • A physician referral or prescription (If not already sent to OSS by the referring provider)
  • Insurance card
  • Driver's license
  • Imaging reports, if applicable (X-rays, MRI, etc.)
  • Patient registration paperwork (completed online) or if completed in advance
  • Co-Pay payment (as applicable)

If any of your information changes during the course of therapy, please inform your therapist or our front office so we may continue to provide excellent service and accurate billing.

Your Evaluation

At your first visit, your therapist will ask you questions about your medical history and current condition. A complete physical examination, including musculoskeletal and neurological tests and measures, will be performed and the initial findings will be discussed with you. Based on the findings, your therapist will make a customized treatment program for you.

Insurance & Billing

Benefit Check

We collect your insurance information when you schedule your first visit.  Soon thereafter, our team will contact your insurance company to verify your benefits.  Our staff will review this benefit estimate with you when you arrive for your first appointment so that you are aware of your financial responsibility, if any.

If you have a financial responsibility, we will present you with several payments options, permitting you to choose an arrangement that works best for you.

Olympic Sports & Spine is a preferred provider for most insurance plans. As a courtesy to you, we will bill your health insurance. If your injury is due to a motor vehicle accident (MVA), we will also be happy to bill your Personal Injury Protection (PIP) coverage with your auto insurance. Please contact one of our Patient Account Representatives by calling 253-581-5200 if you have any insurance questions.

OSS is a Preferred Provider for Most Insurance Plans

OSS is preferred provider for most insurance plans, including but not limited to:

AARP/Medicare Complete - HMSO
AARP/Medicare Complete - Physicians Care Network (PCN) Polyclinic
AARP/Medicare Complete Northwest Physicians Network-NPN
Aetna Healthcare
Aetna-GEHA
Aetna-NW Sheet Metal Workers PPO
Aetna-Sound Health & Wellness Trust
Amerigroup-Apple Health
Amerigroup-HSMO
Apple Health (Formerly DSHS/Medicaid)
Asuris
Bridgespan (Regence)
CHAMPVA
CIGNA
CIGNA-Retirees Welfare trust
Carpenters Trust of Western Washington
ChoiceCare (Humana)
Community Health Plan Medicare Advantage
Community Health Plan of Washington (CHPW)-Apple Health
Coordinated Care-Apple Health
DSHS - Medicaid - Apple Health
Federal Blue Cross (Regence FEP)
First Choice Health Network
First Health
GEHA-Aetna Signature
GEHA-UnitedHealthcare Shared Services
HMA (Health Management Administrators)
Health Net WA & OR
Humana MedAdvantage
ILWU-PMA Plan 9 (First Choice Health Network)
Kaiser Federal Options (First Choice Health Network)
Kaiser Options (First Choice Health Network)
LifeWise - Washington Individual Plan
LifeWise Assurance Company - Student Insurance
Medicare
Molina Healthcare of Washington
Molina Marketplace
Molina Medicare
Motor Vehicle Insurance
Muckleshoot Indian Tribe
MultiPlan
OWCP/Longshore/Harbor Worker's Compensation
Operating Engineers
PacificSource
Plumbing & Pipefitting Health and Welfare Trust
Premera - Washington Teamster's Welfare Trust
Premera Blue Cross
Premera Blue Cross - Individual Plan
Premera Blue Cross Medicare Advantage
Private Health Care Systems
Puget Sound High Value Network (PSHVN)
Railroad Medicare
Regence - FEP
Regence - MedAdvantage
Regence BlueShield - Boeing Plan
Regence BlueShield - King Care (Select & Gold)
Regence BlueShield - PPO
Regence BlueShield - Uniform Medical Plan
Regence EviCore Physical Medicine
Regence Group Administrators
Sound Health & Wellness Trust
TriWest/VA
Tricare (Health Net Federal Services)
Truesteed Plans
UMR
US Family Health Plan (PacMed)
UW Medicine Accountable Care Network
United Healthcare
United Healthcare Community Plan
United Healthcare Community Plan - HMSO
United Healthcare Community Plan - NPN
United Healthcare Medicare Advantage
United Healthcare Shared Services-GEHA
VA - Veterans Administration
VA - Veterans Choice WPS-VAPC3
WA State Department of Labor and Industries
WA State Department of Labor and Industries - Self Insured
Welfare & Pension Administration Services, INC (WPAS)

Frequently Asked Questions

What should I expect at my first visit?

When you arrive for your first visit, we will ask you for the following information:

  • A physician referral or prescription (If not already sent to OSS by the referring provider)
  • Insurance card
  • Driver’s license
  • Imaging reports, if applicable (X-rays, MRI)
  • Patient registration paperwork, if completed in advance
  • Co-Pay payment (if applicable)

During your initial evaluation your therapist will ask you questions about your medical history and current condition. A complete physical examination, including musculoskeletal and neurological tests and measures, will be performed as needed. The initial findings will be discussed with you and your therapist will design and explain your treatment program.

What about follow-up appointments?

Typically, patients are seen a few times per week for several weeks. The actual frequency and duration of your rehabilitation program will be determined by your physician's recommendation, your therapist's findings, your goals, and your availability. To help ensure you secure appointment times that work best for you, please be prepared to schedule your entire course of care at the conclusion of your first visit.

What should I wear?

Please wear comfortable, loose fitting clothing that is suitable for exercise.

How long is each visit?

Visit length may vary but the vast majority of Physical and Occupational Therapy visits are 40 minutes in length. For Massage Therapy, appointments are 60 minutes.

Does insurance pay for therapy?

In most cases, health insurance will cover all or a portion of the treatment costs. There may be out of pocket expenses (such as co-payments or deductibles) that you may be required to pay. This is determined by your insurance provider. If needed, we offer a variety of payment plans to ease any financial burdens.

How do I know how much therapy will cost?

Before your therapy begins, Olympic Sports & Spine will take the following steps:

  1. Your insurance is contacted to verify that therapy is covered and to determine an estimate of any financial responsibility you may have.
  2. You will be presented with this estimate before or shortly after therapy begins and payment plan options will be discussed.
What is Physical Therapy?

Physical Therapists are experts in the evaluation and rehabilitation of movement and function. Because this area of expertise is broad,  you will find physical therapists working with diverse populations, from children with developmental delays, athletes trying to return to sports, workers trying to return to the job, older persons recovering from a stroke, individuals receiving care after a motor vehicle accident, and just about anyone else who needs to regain lost function.

Do I need a referral from my doctor?

At Olympic Sports & Spine you have the option to receive physical or massage therapy services without a prescription or referral from your physician. (For massage, a referral is required if OSS will be billing insurance. No referral is needed if you choose to pay out of pocket.) However, you need to keep in mind that your insurance carrier may not pay for therapy services without a written referral or prescription. A physician referral is required to receive occupational therapy. To receive a written referral or prescription, please contact your physician.

What are a my therapsit's or trainer's qualifications?

Physical Therapists complete a four-year undergraduate degree followed by a three-year Physical Therapy doctoral program. After seven years of study and internships, Physical Therapists must pass the licensing exam and meet all other criteria to be licensed by the state. To maintain licensure, Physical Therapists must meet ongoing continuing education requirements.

Occupational Therapists complete a four year undergraduate degree followed by a two or three-year Occupational Therapy master's or doctoral program. After six or seven years of study and internships, Occupational Therapists must pass the licensing exam and meet all other criteria to be licensed by the state. To maintain licensure, Occupational Therapists must meet ongoing continuing education requirements.

Massage Therapists complete a minimum of 500 hours of training that includes  anatomy, physiology, kinesiology, pathology, massage theory and practice, as well as business practices that including hygiene, ethics, and documentation. They must also successfully complete the Washington State licensure examination.

Athletic Trainers complete a four year bachelor's degree and must successfully complete both the Board of Certification examination and Washington State licensure exam.

Does Olympic Sports & Spine offer telehealth visits?

Yes we do.

Getting Started with Telehealth

Olympic Sports & Spine is pleased to offer Telehealth visits during the COVID-19 outbreak. Telehealth visits are delivered over the internet from our computers to your computer or smartphone. This is a great, alternative way to receive therapy and support social distancing priorities.

While Telehealth is a good option for continued rehabilitation, it is not a replacement for an in-clinic appointment. Receiving therapy in the clinic is still the best option. However, we understand that some patients are unable to come into our clinics or are choosing not to participate in face to face appointments at this time.  If you are one of those patients, we hope that you will consider Telehealth appointments.

Telehealth uses live video and sound to connect you with your therapist. To participate in a Telehealth visit please make note of the following:

  • Equipment - You will need a computer, tablet or mobile device with internet access, a camera and a microphone. Most smartphones (iPhone, Android) have this capability along with iPads and Laptops. If you are using a desktop computer, please make sure you have a webcam,     microphone and speakers.
  • Space – You should have a large enough space to move around. Your therapist may have you stand, sit or do other activities  during your session. Please remove obstacles such as cords and tables that may be a tripping or safety hazard.
  • Privacy – For your Telehealth visit, we recommend that you choose  a quiet and private space where you can speak freely to your therapist. This will limit distractions and also help keep your communications private. Turn off radios, TV’s and other items that may interfere with the audio quality during your session.
  • Clothes -  We recommend you wear the same clothes that you would wear to an in-person visit with your therapist. Loose fitting shirts and shorts are the best option.

Scheduling a Telehealth Appointment

Telehealth visits are reserved for patients who have already been seen at our clinics and have an ongoing need for rehabilitation.

If you are interested in scheduling a Telehealth appointment, please call one of our locations. Your therapist review your case to ensure that Telehealth is a good fit for you. 

How to "login" to your Telehealth Session

Please be prepared to start your Telehealth visit promptly at your scheduled appointment time.

Your therapist will send you an email containing the connection link at the start of your scheduled Telehealth session. (For example, if you are scheduled for a 2pm appointment, your therapist will send you an email at 2pm).  Click the link in the email to be connected to the Telehealth visit.  You will be prompted to review and sign a consent form prior to starting.

Important Note: The Telehealth session requires the use of one of the following internet browsers:  Google Chrome, Mozilla Firefox, or Safari.

Co-Pay/Co-Insurance Payments for Telehealth

Olympic Sports & Spine will not collect co-payments or any other fees at the time of a Telehealth visit.  The Telehealth consultation will be billed to your insurance company. Any co-payment or other fees such as a co-insurance or deductible responsibility will be billed to you after your insurance has processed the claim for the telehealth session. 

Can you tell me about Olympic Sports & Spine's privacy policy?

Privacy Policy

Olympic Sports & Spine is committed to protecting the privacy of our patients.  Because protecting your confidential information is important to us, we have adopted a privacy policy which governs how the confidential information we obtain about you is used and maintained. As part of our commitment, we pledge to take effective measures to protect that information.

Olympic Sports & Spine's Notice of Patient Privacy  (PDF) is available for your review. The information in the Privacy Notice summarizes the categories of personal information that we collect about you, how that information is handled, and how we protect that information.

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